Redeemer Community Church

The before

Before ServantSuite, Jordan ran Sundays the way most lead pastors at a 180-person church do: in a Google Doc, three group texts, his wife's reminders, and an iPhone Notes app he occasionally panicked-searched on Saturday nights.

"Coordination wasn't the problem," Jordan says. "I had a worship leader and a tech director who both showed up. The problem was that I was the only person who knew the whole plan. If I didn't think to text someone on Wednesday, the thing didn't happen."

The pattern got worse during stretches when Jordan was preparing complex sermons. The week of a difficult passage, his focus would shift to writing, and the operational threads would drop.

The switch

Jordan's wife found ServantSuite. The first thing they set up was the recurring task list: twenty-three tasks that recurred every week, from "Setup ProPresenter by Sunday 8 AM" to "Send volunteer reminder texts on Thursday morning."

"It took me two hours," he says. "And I was suspicious it would just become another tool I was responsible for. But the second Sunday it ran without me, I knew."

The after

Two months in, Jordan's Saturday nights are different. The sermon outline goes into the editor by Friday at noon. The worship leader sees it without being asked. The tech director gets the slides built from the outline. Jordan's wife stopped asking what he was forgetting because the system stopped letting him forget.

“

Before ServantSuite our weekly plan lived in three text threads, a Google Doc, and my head. Now I open one tab on Monday and the week is already laid out.

”

The numbers, two months in:

• Six hours per week back. Most of it on Saturday, the day Jordan was previously losing to logistics.
• Twenty-three recurring tasks that now run themselves. Jordan doesn't remember any of them. The system does.
• Volunteer no-shows down forty percent. Jordan's theory: people show up when they get reminded twice. And they get reminded twice when the reminders aren't dependent on Jordan remembering to send them.

What's next

Redeemer is rolling out the comment threads next, so worship leader Maya can start prepping song lists in the system instead of texting Jordan. "I want her to never have to ask me what I'm preaching," Jordan says. "She should just know. And the system should be the reason."